Please complete each field below. Answer as many questions as you can (you may use any resources available to you to answer the questions).
First and Last Name
E-mail Address
CMR
Phone Number
Please indicate your level of experience with each item listed below:
Operating System
Win XP
Win Vista
Mac 9.0 or later
UNIX or LINUX
Please list any other operating system(s) you are familiar with:
Software Applications:
Microsoft Word '97/ 2000
Microsoft Word 2007/ 2008
Microsoft Excel '97/ 2000
Microsoft Excel 2007/ 2008
Microsoft Access '97/ 2000
Microsoft Access 2007/ 2008
Microsoft PowerPoint'97/ 2000
Microsoft PowerPoint 2007/ 2008
GoLive
Dreamweaver
Fireworks
Photoshop
iMovie
Please list other software applications:
Describe any multimedia experience you have had (image scanning and manipulation, video editing, etc.):
Describe any training experience you have had (training students or adults, training in large or small groups, etc.):
List any computer courses in which you are currently enrolled or have completed:
Most of the work requires personal interaction with students, staff, and faculty. Describe experiences you have had working with people (e.g., student organizations, RA/CA, athletics). Comment on any experience you've had providing customer service:
Please describe any projects you have completed in the past 3 years that involved technology (e.g., Web sites with URLs, graphic design, sound editing, video editing, etc.):
If you own a personal computer, please answer the following:
1. What platform does it run on?
2. What is the processor speed?
3. How much RAM does it have?
4. What size hard drive does it use?
Email:
1. What email software do you use?
2. What is the name of the student email server?
Please answer the following questions:
1. What is the difference between a hard drive and a floppy drive?
2. What is the difference between a virus and a worm? Which would you rather have?
3. What is the Windows registry? Describe it's purpose.
4. How do you create an alias on a Macintosh? What is the purpose of the alias?
5. What is FTP? How is it different from HTTP?
6. What is the purpose of the BIOS? Name one setting found there.
7. Identify and explain the significance for each of the following: (A) PnP, (b) TCP/IP
8. Do you have a web page? If so, how and when did you create it? What features are unique? Please give the URL.
9. What is the name of SLU's free antivirus software? How do you obtain the latest updates (IDE's)?
10. What would be a courteous and professional way to answer the HelpDesk phone?
11. What does a USB port do?
12. How do you adjust the screen resolution on a monitor?
13. When answering the phone at the HelpDesk, you receive a call with a question that you don't know the answer to. There is no one else working with you, and you have no professional backup. You are alone in the office. What do you do?
14. Which do you feel is the best work environment for you:
You work independently and solve your own problems.
You rely on others for direction and instruction.
You solve the problems that you are capable of and ask for help when needed?
